Customer Support
Customer support is provided by email and I aim to reply within one working day, albeit most replies are made within a few hours. However, due to time zones and differences in both work week length and working days around the world, please allow up to 48 hours for a response.
Please contact me directly:
neil AT thethirdguild.com
In the meantime, please take a look at the user guide and faqs pages as they may contain the answer to your questions:
Bug Report
In order to fix a bug or issue, I need to be able to replicate it here. Hence, please email me using the address above and include,
-
Operating system name; Windows, macOS or Linux.
-
The MODO version that you're using; e.g. 14.2v1
-
Step-by-step instructions to reproduce the issue
-
Screenshot of modo that shows UI and tool settings, if possible.
-
Modo scene file (zip), if possible. Keep simple; e.g. single layer and geometry where issue occurs.