Customer support is provided by email and we aim to reply within one working day, albeit most replies are made within a few hours. However, due to time zones and differences in both work week length and working days around the world, please allow up to 48 hours for a response.
Please take a look at our Frequently Asked Questions prior to submitting your email. Thank you.
neil AT thethirdguild.com
In order to fix a bug or issue, I need to be able to replicate it here. Hence, please email me using the address above and include,
- Operating system name; Windows, macOS or Linux.
- Modo Version
- Step-by-step instructions to reproduce the issue
- Screenshot of modo that shows UI and tool settings, if possible.
- Modo scene file (zip), if possible. Keep simple; e.g. single layer and geometry where issue occurs.